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Actionable insights, inspiration, and expert advice to thrive in a competitive landscape.
Is a Fashion Crisis Brewing?
From mall retailers to luxury houses, growth is slowing. How can independent brands navigate current economic headwinds?
Is Fashion Media Dead?
Fashion brands are increasingly only engaging with journalists, editors, and influencers when it serves their purposes.
Your Brand Images Matter
In an over-crowded marketplace, brands must prioritize investing in visuals that employ creative storytelling to set themselves apart.
Irate Customer Part II
How my customer service issue was finally resolved with a multi-vendor, luxury online retailer. Also, some stats on online shopping.
Handling an Irate Customer
Understanding how to resolve customer complaints quickly is necessary to retain customer loyalty and avoid damaging your brand.